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BUPA Clinics - Blackberry Ct, Walnut Tree, Milton Keynes MK7 7PB
Salary: £23,894.00 per annum
Full-Time/Part-Time
Services Operating hours:
1. Mondays and Fridays – 8am-5pm
2. Tuesdays, Wednesdays and Thursdays – 8am-8pm
3. Saturdays – 8am-4pm
Essential requirements would be to work one late shift (4-8pm) per week plus 1 Saturday (8am-4pm) in every 4 weeks.
Interviews would be held week commencing 19th August 2024.
We make health happen
As the Administrator/Receptionist, no day is the same in this fast-paced, busy and varied role. You will meet and greet our customers, making them feel at ease and comfortable, and thrive on delivering exceptional customer service (adults and children) even under challenging circumstances.
You’ll help us make health happen by:
* Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
* Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
* Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms.
* Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
* Assist in bookings of mammograms and MSK referrals (where delivered at the centre).
* Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
* Generate letters as required by the business.
* Monitor stocks and order goods when required.
* Process invoices/delivery notes as per Bupa policy.
* Play an active part in ensuring well-presented facilities.
Key Skills / Qualifications needed for this role:
* Administrative experience in a healthcare environment.
* Customer service experience and highly customer focused.
* Ability to prioritise workload and ability to separate the urgent from the important.
* Excellent interpersonal, written and verbal communication skills.
* Excellent organisation and time management skills.
* Good attention to detail.
* Excellent team working skills and able to work collaboratively.
* Adaptable to change.
* Pro-active and a willingness to learn.
Benefits:
Our benefits are designed to make health happen for our people. We support flexible working and have a range of family-friendly benefits.
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Annual Health Services Bonus Scheme.
* Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact via email on adama.kone@bupa.com or mobile on 07395878088.
Time Type: Part time
Job Area: Administration
Locations: Clinics - Milton Keynes
About Us
Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality.
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