Sales Support Assistant
£23,796 | Permanent
The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!
You will support our B2C Sales teams, Partnerships team, and Marketing team in a wide range of tasks, so being able to drop and roll is essential.
A little bit about us
We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer. It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you'll be doing?
Working closely with, and reporting into the Executive Assistant to the Director of Growth & Sales, you will be responsible for a wide range of duties that will contribute to the day-to-day functioning and success of our Growth teams.
This role will give you the exciting opportunity to learn about the customer journey and how we identify, attract, and convert leads to sales. You will also gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience. As you develop into this role, you will be able to see your ideas come to life and the impact you are making through the success of the teams supported.
The shift pattern for this team will be Monday to Friday 9-5pm or 10-6pm on a rotation, and a Saturday expected in rotation, usually 1 in 4, subject to business needs.
Some of the things you can expect in this role:
* Completion of weekly and monthly reporting
* Conducting analysis of reporting to guide decision making
* Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
* Contacting inbound leads who have added card details to progress them to package completion
* Liaising with and supporting our Growth Leaders to work towards our business and team goals
* Validation of sales to ensure quality and improve customer experience
* Putting forward ideas and suggestions for process improvements and efficiency gains
* Dropping and rolling to support different teams and get involved with the work carried out by these teams, covering absences if/when required
* Supporting on projects across the Growth teams
* Owning difficult Meter Issues in the funnel and working with teams and suppliers to resolve in a timely manner for our customers
* Completing administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products
* Liaising with suppliers and letting agents to resolve issues with utility registration
* Working within SLA’s and managing your time efficiently across your projects
A little bit about you
If the list below describes you, make sure you hit apply!
* Strong verbal and written communication skills are essential
* Confident phone manner
* Ability to multi-task and move between tasks using prioritisation
* Must be self-motivated and have a positive attitude
* Problem-solving skills
* Resilience, understanding, patience, and empathy
* Adaptable and a fast learner
What you’ll get from us
You can expect a salary of £23,796 per annum plus an uplift each year to say thanks.
25 days holiday each year, plus the option to buy or sell 5 days.
Access to our employee discounts platform, Magpie.
Team activities every month, a pension for your old age, office perks, an employee assistance programme, the loveliest company culture in the North East, and oodles of opportunity to learn and develop your craft.
A paid volunteering day with our chosen charities or a charity close to your heart.
Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits.
Free independent mortgage advice from Charles Cameron & Associates.
Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for local charities and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats.
Next steps
Click apply with your most up-to-date CV and a couple of sentences on why you think you’d be a great fit in our Sales Support Assistant role.
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