We're looking for dedicated individuals with strong communication and problem-solving skills to join our Complaints Team in Warrington. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more support. You'll have the opportunity to provide great customer service at a time when customers need us the most. You'll step in to support and guide but more than that, own any issue through to resolution by investigating, managing, and resolving individual customer complaints for our regulated insurance services.
Responsibilities:
1. Investigating and owning the customer's case from initial contact through to resolution.
2. Engaging with our customers, wider team, and partners through telephone calls, email, or letter providing regular updates when required.
3. Identifying the cause of an issue while utilizing the tools available to enable a resolution in a timely manner.
4. Feeding back to our business and suggesting ways to improve our customer service.
Minimum Requirements:
1. Excellent customer service skills.
2. Confident communicator with excellent written skills.
3. Excellent problem-solving skills.
4. Strong attention to detail and accuracy.
5. Be available to work allocated shifts which include some evening and weekend work.
6. Experience in managing complaints through to resolution would be advantageous.
Location and Salary:
Warrington Contact Centre (1604) The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD
Permanent Full Time Grade 2 Salary - £27,082 per annum depending on experience plus bonus paid 4 weekly.
Hours - 40 per week working rotas between 8am to 8pm Monday to Friday and 8am - 6pm Saturday/Sunday (typically 1 in 4 weekends) including public holidays.
Start date is 3rd March 2025, and you'll be required to work on-site for at least the first 12 weeks then hybrid working available once successfully completed probation.
Why Join Us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training, and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do.
Benefits:
1. Performance-related bonus.
2. Product discounts on the latest tech.
3. A range of wellbeing initiatives.
4. Hybrid Working.
5. 25 days Holiday plus 8 Public Holidays per year.
If you need any additional assistance with your application please email [email protected] and we'll do our best to help.
#J-18808-Ljbffr