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Are you a passionate UX Researcher ready to lead transformative research initiatives in the retail industry? Join our dynamic team as a UX Research Lead, where you will play a pivotal role in shaping the user experience for our colleagues in-store.
Key Responsibilities:
* Lead high-priority UX research initiatives, focusing on foundational research for our in-store colleagues to enhance their work experience.
* Collaborate closely with business stakeholders to capture needs while championing the voice of the customer.
* Facilitate briefing and visionary workshops with senior stakeholders to align on strategic research directions.
* Ensure quality and timelines in research execution, mentoring colleagues throughout the process.
* Manage agency relationships for key projects while building internal capabilities for a customer-centric culture.
* Partner with Product and UX Design teams to integrate research insights into product strategy and design processes.
* Develop relationships across the organisation to gather existing data and inform product opportunities.
* Advocate for UX Research by promoting its importance in stakeholder meetings and broader organisational discussions.
* Support the Head of UX Design & Research in identifying and prioritising research needs, fostering best practises.
What We’re Looking For:
* Proven track record in leading research initiatives, especially in complex physical environments like retail stores.
* Background in research, psychology, behavioural science, anthropology, or a related field.
* Strong understanding of research methodologies and UX frameworks.
* Demonstrated success in using research results to impact product strategy and development.
* Excellent project management and team leadership skills.
* Ability to mentor and inspire a team to embrace UX research practises.
* Strong stakeholder engagement skills, with a knack for building relationships and advocating for the customer.
Why Join Us?
* Be part of an innovative team that thrives on collaboration and creativity.
* Make a tangible impact on the work experience of our in-store colleagues.
* Conveniently located just a 19-minute walk from Welwyn Garden City train station.
* Enjoy a vibrant work culture that values your ideas and contributions.
If you’re excited about the opportunity to lead UX research in a thriving retail environment and help us create exceptional experiences for our colleagues, we want to hear from you!
Apply today and become a key player in advocating for our customers while driving strategic product development. Your expertise in UX research could be the game-changer we need!
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