Foster Partners IT Support Analyst Permanent London, Battersea Foster Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability. The Technology Service Desk Analyst will work in a busy and challenging environment at Foster Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face. The role demands a very high standard of customer service and a willingness to provide excellent IT support services Qualities and Skills required • Have completed ITIL Foundation certificate in Service Management • Excellent telephone manner • Good working knowledge and experience with Microsoft Operating Systems • Good working knowledge and experience with the Microsoft Office suite including Office 2010 and 2013 • Good working knowledge and experience with remote administration tools • A general understanding of network technologies, VPN, remote access solutions, terminal servers and virus protection tools (Symantec) • Experience working with a broad range of systems and peripherals including laptops, printers and plotters • Experience with using call logging software • Knowledge of common software applications and willingness to learn about others used in the practice • Knowledge and experience of Active Directory and Exchange administration in a professional capacity • Good knowledge of iOS and Windows devices and configurations • Able to work 8 hour shifts Monday – Friday, between 8:00 – 19:00 on a rotating weekly basis • Able to demonstrate a high degree of flexibility including shift and out of hours working • Excellent written and verbal communication skills – articulate and diplomatic manner • Able to manage sensitive and sometimes confidential information • Self-motivated and able to take responsibility • Resilient to cope with conflicting demands, able to prioritise duties and work effectively under pressure (while remaining calm and professional at all times) • Able to demonstrate initiative and a proactive approach to daily tasks • Good interpersonal skills • Able to demonstrate the ability to undertake the above responsibility. • Excellent organisational skills. • Excellent communication skills both written and verbal. • Able to work as part of an effective team assisting and supporting team members • Able to carry out tasks which require lifting and bending • Legally able to work in the country in which the position is based. In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus