Contracts Manager
Location: Watford
Salary: Up to £60,000
Are you an experienced professional looking to take on a challenging role in the HVAC sector? We are seeking a Contracts Manager to join our dynamic team based in our Watford office. If you thrive in a fast-paced environment and excel at building client relationships, managing operations, and driving results, this opportunity is for you!
Key Responsibilities:
* Client Relationships:
* Develop and maintain strong client relationships.
* Ensure client needs are consistently met or exceeded.
* Operational Management:
* Review engineer reports/service worksheets and ensure actions are taken.
* Handle escalated queries and complaints effectively.
* Oversee technical queries from engineers and clients.
* Manage P&L reviews and sign-offs.
* Resource and Asset Management:
* Manage fleet, refrigerant inventory, and tool calibrations.
* Handle the ordering of parts, especially items over £1,000.
* Team Support and Coordination:
* Provide guidance on engineers’ queries and manage diaries.
* Prepare RAMS and ensure compliance with safety standards.
* Support on-call rotas and schedule client meetings.
What We’re Looking For:
* Strong background in HVAC, air conditioning, ventilation, heating, and controls.
* Proven ability to manage multiple tasks while maintaining ...