What you will do As a Se rvice Planner, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities. What we offer Competitive salary and overtime rates Paid holidays including all bank holidays and sick pay Comprehensive benefits package including pension matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products – medical Extensive on the job/cross training opportunities with outstanding resources available Encouraging and collaborative team environment Access to business resource groups Training on our company values and products Company equipment to complete all jobs Long term career development How you will do it Schedule planned maintenance and reactive works for a team of engineers Complete relevant documents such as permits to ensure works go ahead as planned Work on multiple customer portals Manage the diaries including re-scheduling works to cover engineer absences or emergency works Provide first class customer service via phone and email for planning and admin queries for both internal and external customers Work with the relevant field line managers to utilize the engineers as productively as possible Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers Report to the Planning team manager and mentors to help ensure individual and team KPIs are met What we look for Customer Service skills and experience Outstanding written and verbal skills Ability to multi-task and work well in a high-pressured environment Computer proficiency with the ability to handle multiple PC applications at once A strong sense of urgency, the ability to follow-through and have attention to detail Excellent decision making and problem-solving skills Good organizational skills Previous planning / scheduling experience in a service role is desired LI-JB5 LI-onsite