Company Description
Are you looking for a challenge and a new opportunity? Our whole team share a passion for delivering high quality home care where our focus is on helping our clients stay at home, maintain their independence and live the best life they possibly can. We are rated 'Outstanding' by the CQC and are looking for someone who shares our passion for providing care where ‘nothing is a problem’
As a Field Care Supervisor, you will help to grow our business so we can support more clients. You will do this through building and maintaining great relationships with clients and their families and by supporting our Care Professionals to provide the best possible care.
As a bit of background, Home Instead is the leading provider of relationship-led care and companionship services for older people. With minimum visits of an hour duration, award-winning training and an excellent reputation, we are immensely proud of the quality of care we provide.
If you are looking to develop your skills and knowledge with a company that really cares and makes sure to support and develop staff, then why not give us a call?
Job Description
You could help us to deliver our award-winning care services for older people in the North Tyneside area. Our office base is in Blyth, but you will be out and about in the communities focusing on the North Tyneside region, in time we will set up a satellite office in the North Tyneside region.
Job Type: Full-Time (Weekend and evening work is required from time to time)
As a Field Care Supervisor you will:
Build and maintain great relationships with clients
Support our Head of Client Experience to keep in touch with clients and their families, undertaking Quality Assurance and Service Reviews, following up queries and working to ensure everything is ‘just right’ for clients and their families.
Meet prospective clients to develop outcome focused care plans to help our clients get the most out of life!
Be part of the out of hours On Call team - additional allowance paid for this.
Have excellent keyboard skills and be able to type up care plans etc.
Be confident in talking to a range of other professionals and get to really understand and be able to explain your client’s needs.
Update client care plans, audit activity logs and MAR sheets alerting management to any issues or concerns.
Maintain accurate client and Care Professionals records on our Electronic System
Maintain confidentiality at all times for all Home Instead Information, including client, care professional & office data
Field Care Supervisor – Benefits of working with us:
Job fulfillment, a great place to work, in a brilliant team with great career prospects – where we make a difference every day to our client’s lives!
Training, development and career opportunities - second to none.
Competitive salary
Paid allowance for on-call duties which adds another £1.5k (or more) to your annual salary
Mileage paid at £0.30 p/mile
Up to 31 days holiday (including bank holidays).
*You start with 30 days holiday PLUS your birthday off [or nearest working day] so 31 days off in total.
Blue Light card
Pension Scheme (Nest Pensions)
Employee Assistance Scheme - a free and confidential service providing you and your family with professional advice on a range of matters including legal advice, plus support and counselling if needed. All aimed to help you balance your work, family and personal life.
Home Instead Benefits – discounts on a range of goods and services
£250 Refer a friend bonus
Qualifications
You are likely to have Health and Social Care QCF Level 2/3 or be willing to work towards this AND at least 1-2 years experience in the care sector delivering a wide range of personal care.
You will also have a passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
The successful candidate will also be:
Confident on the telephone talking to a range of people.
A clear and effective communicator
Personable and able to build relationships with people
A great team player with excellent organisational skills
A self-starter with initiative and tenacity who is willing to go the ‘extra mile’ for your clients
A driver with access to a car
Willing to learn
Self-aware and a problem solver
People focused with a desire to deliver the best possible service
IT literate and comfortable with Microsoft Office Suite
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.If we get an exceptional candidate we may interview before the closing date so please apply early if interested.Home Instead South East Northumberland is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.
Job Types: Full-time, Permanent
Pay: Up to £25,500.00 per year
Benefits:
Employee discount
Free parking
On-site parking
Schedule:
Monday to Friday
Weekend availability