Are you a passionate advocate for student experience? We are seeking a dynamic and results-oriented individual to work as part our City Experience team. This pivotal role is responsible for enhancing the overall experience of our resident students and guests across our City accommodation hubs. About the Role Student Experience: Drive exceptional student experiences by setting and exceeding expectations across all services. Team Leadership: Manage and develop the City Experience Assistants, ensuring high-performance and exceptional customer service. Operational Excellence: Oversee the smooth running of City accommodation hubs, including arrival experiences and reception services, and Liaise with the operational and maintenance city teams ensuring the student experience is at the centre of all activities.. Key Responsibilities Lead and motivate the City Receptions and Front of House team. Manage recruitment, training, and development of staff Ensure high standards of customer service are maintained at all times. The post is offered on a full time basis working 36.5 hours per week on a 5 out of 7 days basis (including weekends) What we can offer you: a very generous employer contributory pension scheme generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements an excellent reward package that recognises the talents of our diverse workforce a wide range of personal and professional development opportunities a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan. Find out more about our benefits. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We are very proud to be an autism friendly university and are an accredited Disability Confident Leader ; committed to building disability confidence and supporting disabled staff. Find out from our staff what makes the University of Bath a great place to work. Follow us UniofBath and UniofBathJobs on Twitter for more information. Closing Date: 05 Nov 2024 Department: Management, Specialist and Administration Salary: £26,038 to £29,659