Founded in 2012, Wonder World Group is the UK's leading family entertainment group. We operate market-leading Wonder World Soft Play Centres and AirThrill Adventure parks in various locations, including Glasgow, East Kilbride, Falkirk, Kirkcaldy, Perth, Edinburgh, London and shortly about to open our latest WonderWorld venue in Southampton.
Role Description
This is a full-time on-site role for a General Manager located in Southampton. The General Manager will oversee all daily operations, including staff management, financial planning, customer service, and maintaining operational standards. The role involves delivering exceptional customer service, operational excellence, implementing company policies, and ensuring all health & safety policies are adhered to at all times.
The General Manager will also be responsible for staff training, performance reviews, and handling any operational challenges.
Qualifications
* Proven experience in management, leadership, and team management
* Strong financial and specifically p&l understanding
* Excellent customer service and communication skills
* Ability to develop and implement strategic plans
* Experience in the entertainment or hospitality industry is a plus
* Ability to work independently and make decisive decisions
* Strong organizational and multitasking abilities
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
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