Head of Membership, Sales and Retention
Contract: Full time, Permanent
Salary: £39,000 + bonuses OTE
Our client, an independent, not-for-profit health club nestled in the heart of Thames Ditton, is looking to recruit a Head of Membership, Sales and Retention. Their state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions.
As their Head of Membership, Sales and Retention your key objectives would be:
* Grow membership through the attraction and retention of members
* Ensure the team is motivated and trained to achieve minimum standards in terms of leads, appointments and sales with the use of the sales dashboard
* To support promotions and marketing campaigns in conjunction with their Marketing Manager
* To support with all aspects of the member journey including member onboarding, customer satisfaction, queries and complaints, cancellations and retention
Role and Responsibilities:
Members:
1. Ensure Member onboarding is processed correctly and within parameters
2. Co-ordinate with the marketing department for promotional activity
3. Handling complaints, member issues for your department and following up in a timely manner
4. Liaise with marketing on the promotions and events calendar for lead generation
5. Initiate member referral activity and incentives
6. Work...