🌍 Freight Forwarder / Operations Manager
đź“Ť Location: Derry, Northern Ireland
đź•’ Employment Type: Full-Time | Permanent
đź’Ľ Reports To: Managing Director
About our client:
Our client, is regarded as one of the fastest-growing privately-owned logistics companies, a top 3PL provider, a top 100 logistics company, a top freight brokerage and warehousing provider, and a great place to work. They don’t just move freight—they move industries forward. As a 21st Century Logistics Company™, they specialise in delivering end-to-end supply chain solutions that are agile, tech-enabled, and tailor-made for each client.
The Opportunity
They are currently growing their operations in Northern Ireland and seeking a Freight Forwarder / Operations Manager to lead and expand the Derry-based team. This is a critical hands-on leadership role where you'll manage daily freight forwarding operations while building strong client relationships, leading a small team, and driving commercial success across the UK, Irish, and international logistics markets.
If you're a forward-thinking, solutions-oriented logistics professional who thrives on challenges and believes no supply chain puzzle is too complex to solve—this role is for you.
Key Responsibilities
* Oversee daily operations for freight forwarding (road, sea, air) with a focus on efficient, on-time, cost-effective service delivery.
* Manage and grow client accounts, ensuring exceptional service and operational excellence.
* Coordinate international shipments, customs clearance, carrier bookings, and documentation.
* Negotiate rates with suppliers and carriers; ensure competitive pricing while protecting margins.
* Develop and monitor KPIs for operational performance, client satisfaction, and cost efficiency.
* Lead and motivate a small team of logistics professionals; provide coaching, performance feedback, and development.
* Identify process improvements and technology solutions to streamline workflow and enhance customer service.
* Act as the go-to problem solver for escalated issues across freight, customs, delivery, or compliance.
* Collaborate with global offices on international logistics projects and multimodal freight solutions.
* Stay current with logistics regulations, customs changes, and freight market developments.
What You Bring
* 5+ years' experience in freight forwarding, logistics coordination, or supply chain operations.
* Proven leadership experience in an operational or client-facing logistics role.
* Strong knowledge of international shipping, incoterms, customs procedures, and documentation.
* Excellent problem-solving skills and a proactive, “yes we can” attitude.
* Ability to manage multiple priorities with strong attention to detail.
* Excellent communication, negotiation, and customer service skills.
* Proficiency with logistics software and Microsoft Office; knowledge of CargoWise, SAP, or similar is a plus.
On Offer
* Competitive salary and benefits package.
* Career development with a fast-growing global company.
* A collaborative, entrepreneurial environment where innovation is encouraged.
* The chance to make a real impact on local operations with global reach.
* Support from a strong, international team with a reputation for getting the job done.
If you’re passionate about logistics and want to be part of a bold, global movement redefining supply chains—apply today.
How to Apply:
Please submit your CV and cover letter to 3dmulti@3dpersonnel.com
3D Personnel is operating as an Employment Agency.
Equality is at the forefront of our operation and we provide equality of opportunity to everyone.
You can review our Privacy Policy on the home page of our website.