Job Title: Senior IT Support Technician/Engineer
Location: Preston (with occasional travel and remote work)
Job Type: Full-time, Permanent
Are you a talented and driven Senior IT Support Technician/Engineer looking for a new challenge? Our client, a growing IT support/MSP team based in Preston, is seeking a skilled individual to join their team. As a key member of the team, you will provide IT support to various industries, including the prestigious Superyacht sector. You will have the unique opportunity to work on exciting projects and occasionally travel to survey and install IT systems wherever the yachts are located.
This role offers the chance to grow alongside the company and expand your skill set while advancing your career.
Key Responsibilities:
* Provide first-class IT support to clients across various sectors, including the Superyacht industry.
* Troubleshoot and resolve technical issues related to hardware, software, networking, and cloud solutions.
* Conduct site surveys and installations, including occasional travel to yacht locations.
* Ensure high levels of customer satisfaction by delivering effective technical support.
* Support the expansion of the IT infrastructure and assist in planning and implementing upgrades.
* Manage and maintain IT systems, including desktops, laptops, servers, networking hardware, and cloud solutions.
Minimum Requirements:
* Minimum 5 years of experience in an IT Engineer/support role.
* Proven track record of delivering exceptional customer service and technical support.
* Hardware Knowledge: Strong proficiency in troubleshooting and rectifying desktop, laptop, and server hardware.
* Operating Systems: Expertise in Windows 10/11 & Windows Server, with experience in installation, configuration, and maintenance.
* Networking: In-depth understanding of network protocols and hands-on experience with routers, switches, and firewalls.
* Software: Familiarity with M365 administration, Antivirus, EDR, RMM, and network monitoring tools.
* Cloud: Experience with Azure, Entra, and other cloud solutions is highly desirable.
* Virtualization: Experience with VMware, Hyper-V, or VirtualBox.
* Security: Practical experience in configuring and maintaining defence-in-depth strategies for network and endpoint security.
Educational Background & Certifications:
* A formal IT education (such as a BSc in Computer Science, Information Technology, or a related field) is beneficial but not essential if relevant experience can be demonstrated.
* An IT apprenticeship is preferred.
* Industry-recognized certifications such as Cisco Certified Network Associate (CCNA) are highly desirable.
What We Offer:
* A competitive salary, with opportunities for performance-based increases.
* A supportive and dynamic work environment, where talent is nurtured and career growth is encouraged.
* A chance to develop your skills, take on additional responsibilities, and advance in your career.
* Occasional travel to exciting locations and the opportunity to work on high-end, technical projects.
This is more than just a job; it’s an opportunity to grow and succeed within a company that values your contributions and offers long-term career development. If you're ready to take the next step in your career, apply now and join our client’s expanding team!
To Apply: Please submit your CV
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Installation and Disposal
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