Role: IT Service Desk Support Analyst REF 365887
Contract Length: Until November 2025
Location: Nettleham, Lincoln
IR35: Inside
Pay Rate to Intermediary: £19.53 per hour
Spinwell is recruiting for an IT Service Desk Support Analyst for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE IT SERVICE DESK SUPPORT ANALYST
The IT Service Support Analyst will provide technical support for multiple applications used by the business. The role will be responsible for diagnosing issues to determine underlying problems, providing fixes on a first line fix basis or provide workarounds and escalating problems to third party providers if necessary.
The IT Service Support Analyst will deal with phone calls and emails from officers and staff with IT Queries. Using a wide range of IT software, the Analyst will try to implement a first line fix for these queries.
IT Service Support Analyst will provide technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. Support and advice will include the provision of first and some second line support facilities for all users in terms of incidents, service requests, changes, developments, location maintenance and system admi...