IT Helpdesk Support - Malton - £30,000 to £35,000
Principal IT are working with a business based in Malton which has offices across the UK and Europe. They are currently on the lookout for an IT Support Technician to join them on a permanent basis.
As part of this role, you will be the primary point of contact for IT Service within the business. This role involves direct interaction with customers, addressing IT incidents and requests. To be successful in this role, they are looking for someone who can adapt to a variety of challenges. Your responsibilities will include working alongside the wider support team.
Responsibilities:
1. Being part of the on-call rota, including weekends and out of hours.
2. Spending time both within the factory and the office delivering factory IT support.
3. Setting up Product Codes and producing sample labels ahead of production.
4. Managing the process of change effectively.
5. Being part of the support team maintaining a shift rota and cover to support the business in and out of agreed hours.
6. Working to agreed service-level metrics, including average response time, first-contact resolution rate, mean time to repair, and customer satisfaction.
7. This role includes some basic factory repairs, which will include printers and sticker machines (going into the factory once per day).
Essential Skills:
1. A huge passion for IT and technology.
2. A strong focus on customer service.
3. Excellent knowledge of IT products including Microsoft Windows Server, Virtualisation, and Exchange/Office 365.
4. Experience of working independently.
This role requires you to work on a shift pattern which is a mixture of early and late starts, with the latest finish at 17:30 and earliest start at 06:00 - great for avoiding rush hour traffic!
How to Apply:
If you are interested in hearing more about this IT Helpdesk Support position or wish to apply for the role, please follow the link below or contact Principal IT directly.
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