Customer Operations Manager
Location: Tachbrook Park, Warwick with national travel to sites
Type: Permanent, Full-time
Salary: £66,000 - £80,000 (Dependent on experience)
Shape the future of our customer service experience
Are you a dynamic leader with a passion for operational excellence and customer service? We are seeking a Customer Operations Manager who will play a key role in shaping and overseeing the operational aspects of our customer service teams, ensuring alignment with our broader Customer Service strategy. This role offers the opportunity to make a significant impact by managing team leaders, optimizing resources, and enhancing the customer experience across various touchpoints.
About the Role
As the Customer Operations Manager, you will be responsible for ensuring seamless service delivery that meets our company standards and exceeds customer satisfaction goals. Working closely with journey managers and other key stakeholders, you’ll drive initiatives that enhance the customer journey. You'll also lead and mentor a high-performing team of team leaders while ensuring operational strategies are executed effectively.
Regular national travel is required to our key sites, including Coryton, Elland, Fawley, Grangemouth, Plymouth, Port Clarence, Neath, and Stoney Stanton.
Why ...