Summary
We are looking for an Office Administrator to join our team, this is an Intermediate Level Apprenticeship. The successful candidate will participate in work-related tasks and duties, these will include answering the phone, sending emails, creating quotes, and more.
Wage
£13,312 a year
Training course
Customer service practitioner (level 2)
Hours
Monday: 8.00am - 5.00pm. Tuesday: 8.00am - 5.00pm. Wednesday: 8:00am - 5.00pm. Thursday: 8:00am - 5:00pm Friday: 8.00am - 5.00pm.
40 hours a week
Possible start date
Monday 17 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will be required to:
* Answer the phone to customers and ensure customers are kept updated on the progress of their jobs
* Email suppliers and customers
* Record job information
* Log information on our internal job management system
* Allocate jobs to engineers
* Create quotes and invoices
* Order parts
* Liaise with field engineers
Where you’ll work
UNIT 8
TALBOTS LANE TRADING ESTATE
TALBOTS LANE
BRIERLEY HILL
DY5 2YX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HALESOWEN COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Apprenticeship Standard:
* The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks
* Training schedule has yet to be agreed upon, further details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
* English (grade 3/D)
* Math (grade 3/D)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Team working