Summary
This is a fantastic opportunity for an Apprentice Office Administrator to join us. The individual needs to focus on building & maintaining relationships with our existing clients. The successful candidate will be expected to help clients with all aspects in relation to the ongoing management of their car parks.
Wage
£12,480 a year
upon completion of the candidates apprenticeship course, pay will increase.
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm, with a 30-minute unpaid lunch break. (training will be within these times)
37 hours 30 minutes a week
Possible start date
Tuesday 18 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Answer client queries and keep them up to date
* Provide quotations and invoices
* Arrange installations (signage, CCTV, payment machines)
* Sending communication to current car park users
* Issue parking permits
* Update client and site information on the in-house CRM system
* Supporting your team with tasks, so as the team runs smoothly
Where you’ll work
Unit 2 NationalParkingControl,
The Quadrant
60 Marlborough Road
BN15 8UW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CHICHESTER COLLEGE GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Training will take place in the workplace, via team meetings with the education provider
* This will be arranged once the apprenticeship is set up
More training information
The successful candidate will have training in the job role itself and how the in-house systems work. .
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
Other requirements
The position will give you the opportunity to learn many aspects of the company and how each team works together to create a smooth process for the client.