An exciting opportunity has arisen for an enthusiastic and motivated member of staff to join our Clinical Research Facility (CRF), which sits within our Research, Development & Innovation (RD& I) Department at the Queen Elizabeth Hospital Birmingham (QEHB) which is part of University Hospitals Birmingham (UHB).
We are looking to recruit a Band 5 Office Manager to undertake specific administration and line management duties, ensuring patient appointment booking processes are followed using various Trust & Departmental IT systems & to provide comprehensive secretarial and administration support to the senior leadership team within the CRF Department.
Main duties of the job
The post-holder will be responsible for carrying out staff reviews identifying training needs and implementing training programmes.
The role requires experience in diary management, drafting agendas, organising room bookings for meetings, distributing meeting papers and formal minute taking. This will also include providing administrative support for local, divisional and national meetings as well as organising travel and accommodation.
This role will require an individual with excellent organisational skills, effective time management, and the ability to work with minimum supervision. Also required is experience in using all Microsoft packages.
You must be able to demonstrate a methodical approach and be able to work under pressure to tight deadlines. Excellent interpersonal and communication skills, the ability to negotiate and influence are all essential skills for this role. You will need to demonstrate an ability to remain calm and focused under pressure and be able to work on your own initiative, have a flexible approach to working and be able to work as part of a team.
The successful candidate will be based on site within the CRF at QEHB. The post holder is required to work effectively with all members of the team to support the effective and smooth running of the department.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can.
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
*Please Note: For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
* Degree in Business Administration or relevant subject or equivalent experience and training
Experience
Essential
* Experience of dealing with the Public/Customer service experience
* Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff
* Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
* High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems
* Experience of working in a busy environment working independently and exercising judgment and decision making skills
Additional Criteria
Essential
* Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Excellent keyboard / IT skills ensuring accuracy
* Highly developed prioritisation skills
* Organisation and coordination of meetings including the transcribing of minutes
* Good time management skills
* Ability to deal professionally with enquiries from staff, Patients and Visitors
* Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills.
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites
* Ability to work under pressure and deal with stressful situations
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Any attachments will be accessible after you click to apply.
304-1089833LD
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