Central Employment are delighted to be working with a UK industry leading eCommerce Web-Print Specialist, as they look to recruit an additional Customer Service Advisor. Responsibilities of the CSA: Deal effectively with customers on a daily basis in a polite and professional manner Respond to emails efficiently, follow up with calls as required Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes Tracking deliveries with courier service and recording relevant information Managing returned jobs via courier service Accurately log all calls throughout the day Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media Respond to reviews on Trustpilot Skills and Experience: Demonstrate good telephone manner, understanding and empathy skills. 2 yrs multi-channel customer service experience – phone, live chat, social media and email Ability to apply common sense understanding to carry out detailed written or oral instructions. Must have a high level of accuracy Able to demonstrate initiative and ability to prioritise Ability to work within a fast-paced environment Able to effectively multi-task