Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
The Opportunity
Join our dynamic team as an Assistant Quality Manager, working closely with our Quality Manager. You will play a crucial role in supporting the Quality department with day-to-day tasks, investigating and resolving customer quality queries, facilitating continuous improvement teams, and identifying trends in quality issues before they become problems.
How You Will Impact Us
* Investigate and Resolve: Actively investigate and resolve customer quality queries, ensuring high customer satisfaction.
* Continuous Improvement: Facilitate the success of continuous improvement teams, driving quality enhancements across the organization.
* Trend Analysis: Identify and address trends in quality issues, preventing potential problems and maintaining high standards.
* Audit Leadership: Lead and host BSI and customer audits, ensuring compliance and continuous improvement.
* Training and Development: Develop and train staff in Q-Pulse management, enhancing team capabilities and efficiency.
Requirements
* Experience: Minimum 3 years in a Quality role at a senior supervisor or entry management level, with experience in a manufacturing/production environment.
* Knowledge: Familiarity with ISO 9001:2015, PS9000, and Good Manufacturing Practices (GMP).
* Skills: Proficient in root cause analysis, problem-solving, customer relations, and Microsoft Office packages.
* Behaviours: Analytical, approachable, diplomatic, balanced, and quality-conscious. Strong communication skills, both verbal and written, are essential.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
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