Job Description
5-month contract with a Local Authority
Job Summary:
• To provide a high quality, customer focused and responsive Housing Management service to Lewisham Homes residents.
Key Duties/Accountabilities (Sample):
• Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and signups.
• Carry out estate visits and inspections in a lone working capacity.
• Build good working relationships with the local Tenant and Residents’ Associations.
• Manage nuisance cases effectively and liaise with external mediation partners.
• Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.
• Respond to correspondence and complaints and provide good quality drafts for members enquiries.
• Identify, record and support our vulnerable residents, signpost residents for support as required.
• Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
• Work collaboratively with other departments, partners, and stakeholders to ensure multi-agency responses to complex cases.
• Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.
• Attend court hearings and evictions, always representing the organisation positively.
• Keep abreast of all relevant legislation and good practice issues relating to the role.
Skills/Experience:
• Awareness of and a commitment to Equality of Access and Opportunity in a diverse community.
• Understanding of how equality and diversity relates to this post.
• Understand the current challenges faced by a social housing provider, within the context of the role.
• To work in partnership within the Council and with a range of external agencies and organisations.
• To deliver excellent customer service.
• Experience of successfully managing challenging customers.
• Experience of managing and prioritising your own workload in a high-pressured environment.
• Experience of working collaboratively with other departments, partners, and stakeholders.
• Experience of working within social housing.
Additional Information:
• The closing date: 04/04/25 @ 12:30.
• Full time role: 35 Hr/week.
Requirements
• Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. • Understanding of how equality and diversity relates to this post. • Understand the current challenges faced by a social housing provider, within the context of the role. • To work in partnership within the Council and with a range of external agencies and organisations. • To deliver an excellent customer service. • Experience of successfully managing challenging customers. • Experience of managing and prioritising your own workload in a high-pressured environment. • Experience of working collaboratively with other departments, partners, and stakeholders. • Experience of working within social housing.