Customer Service Administrators
Our client based in Huntingdon, a leading supplier of printed and customised products to the education sector, is currently looking for Bilingual German/English speaking Customer Service Administrators. Successful applicants will ensure that schools receive a premium service, processing all orders in a professional and timely manner, and ensuring they are delivered on time.
Key Responsibilities
1. Entering planner and other jobs onto the database, ensuring the information is current throughout the production process.
2. Providing proof assessment to planner jobs where necessary.
3. Providing concise quotes for various products when necessary.
4. Updating customer user information on the CRM system.
5. Ensuring the website 'order tracking' information is up to date at all times.
6. Sending jobs 'to print' using various software.
Key Skills
1. Fluent in German and English.
2. Delivering excellent customer service and enjoying dealing with people.
3. Ability to use the main database and CRM system to keep all information up to date.
4. Delegating to administrative personnel to ensure orders are processed correctly and timely.
5. Problem-solving attitude, able to deal with various queries, complaints, and problems.
6. Communicating professionally with customers by telephone and email.
Hours, Benefits & Salary
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
* Hybrid working
* Day shift, Monday to Friday
* Up to 25k DOE
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