Operations & Customer Service - Logistics & Freight Distribution
Location: Bristol
Contract Type: Permanent
Salary: 35,000 per annum
A leading company in palletised freight distribution is seeking a proactive and results-driven Operations & Customer Service to drive operational excellence and strengthen client relationships within a high-performance logistics network.
About the Role:
This position involves overseeing high-volume logistics operations, ensuring seamless coordination of over 200+ pallet deliveries daily, and optimising resource allocation. The successful candidate will collaborate with internal teams, vendors, and partner depots to maintain service excellence and compliance. Strong leadership, analytical abilities, and a client-focused approach will be key to success in this role.
Key Responsibilities:
* Logistics Coordination: Manage daily pallet distribution within an award-winning network, ensuring efficiency and reliability.
* Client & Vendor Relations: Build and maintain strong relationships with key stakeholders, including 125+ partner depots across the UK and Ireland.
* Performance & Compliance: Monitor and report on key performance metrics such as on-time delivery rates and cost per delivery.
* Quotation Management: Provide accurate and competitive pricing for UK, European, and international shipments to support business growth.
* Team Leadership: Lead and develop a team of customer service and sales representatives, providing guidance and mentorship.
Requirements:
* Bachelor's degree in Business Management, Logistics, or a related field.
* Proven experience in logistics operations, client relationship management, or supply chain management.
* Strong analytical skills and ability to manage high-volume operations.
Preferred:
* Excellent business acumen and communication skills.
* Ability to manage multiple priorities and adapt to a dynamic environment.
* Experience in KPI reporting, compliance management, and logistics software.
* Familiarity with major pallet networks and UK/EU freight distribution.
If you have a passion for logistics, leadership, and operational excellence, we invite you to apply for this exciting opportunity.
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