Support Officer Location: Fenland Young Peoples Service, Wisbech, PE13 1NP Salary: £29,633.90 pa which equates to £23,707.12 for 30 hrs pw Part time - 30 hours per week, CHS Community Support Services work with people with care and support needs who are homeless or at risk of homelessness, to promote independent living skills. The services aim to provide the highest quality support and accommodation, so that service users achieve/work towards their personal aspirations and can live as independently as possible. The services support people to sustain their tenancies where they are in independent accommodation. What you’ll do Keywork an allocation of service users, meeting with them regularly to develop, progress and review their individual action plan. The action plan will set out the service user’s goals and support to be provided to achieve these, including: Practical day to-day matters such as shopping, cleaning, cooking, health and safety at home, reporting repairs, using housing services, contacting your landlord Finding and keeping meaningful occupation - employment, education/ training, volunteering, social activities Forming and maintaining a support network – friends, neighbours, family Digital awareness Managing finances Physical and mental wellbeing, including personal hygiene, sexuality, using medical services About you Proven track record of working with, supporting and understanding the needs of young people You will be assertive and assured with young people and at times you will need to be firm and able to respond confidently and effectively to challenging situations Excellent verbal and written communication skills Able to work without direct supervision and to maintain office records and the data management system. A genuine desire to make a positive contribution from day one We can offer Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) For an informal discussion about this post, please contact, Jamie Gerrard- Manager on 07702517745 and Zara Leeder 07851255077 Applicants will be subject to an Enhanced Disclosure and Barring Service (DBS) check as part of the recruitment process. Closing date: Midday Monday 14 April 2025 Interviews to be held: Week commencing Monday 28 April 2025 About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Employee Assistance Programme State of the art IT equipment Volunteer days Vision & Values ‘CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.’ Our Values are: Caring Openness Trust Our Values are: Caring Openness Trust The way we work – ‘the CHS way’ Flexible Creative Respectful Working in partnership Focused on the social objective Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training & development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme Documents