Customer Service Administrator
Telford
Temporary / 1 month
£12.21 per hour
Monday-to-Friday / 8.45am – 4.45pm
This is an excellent opportunity to join an already success and rapidly expanding business based in Telford. Working in a really exciting sector as Customer Service Assistant, you will be a key point of contact for customers, providing exceptional service and ensuring every interaction reflects commitment to quality. Your role will focus on managing customer inquiries and complaints with care, efficiency, and professionalism to enhance their overall experience with the brand and products.
Responsibilities and duties will include, but not limited to:
* Customer Enquiries: Respond promptly to customer questions and concerns via CRM system, phone, email, web chat, and social media platforms.
* Product Information: Provide accurate product details, assist customers in selecting products, and check product availability when necessary.
* Professional Communication: Maintain a friendly, professional tone in all communications, upholding brand standards.
* Problem Solving: Act quickly and decisively to address issues during calls or email interactions, ensuring customer satisfaction ensuring following the customer service guidelines of policies.
* Collaboration: Work collaboratively within the team to resolve complex queries, contributing to a supportive and team-oriented environment.
* Adaptability: Tailor responses...