A growing business is looking for an experienced, dynamic Senior Care Service Manager to direct the strategic requirement, operational standard and continuous improvement of their services to clients, the unpaid carers, across Surrey. You will provide expert leadership around Safeguarding Concerns and be a role model for other members of the operations management team. The applicant must join with proven leadership experience and thorough understanding of CQC regulatory requirements. As Senior Care Service Manager, your responsibilities will include: Monitoring service provision - ensuring gaps and under contract hours are resolved and resources are being maximised with regards to impact on overall delivery of hours. Co-producing and implementing strategic plans for the delivery of services for unpaid carers in alignment with the business plan. Leading and motivating a team of professionals providing guidance, coaching and support. Attending team meetings and present when required. Taking part in a second tier Out of Hours roster, working collaboratively with the other Senior Service Managers to ensure adequate cover is in place. Leading with investigations into and HR/Employee Relations concerns within the team. Building and maintaining strong relationships with colleagues/stakeholders and external bodies. Working alongside the Training and Compliance Manager to ensure overall compliance in your sector ensuring that all documentation is reviewed and current in line with the client’ needs. Working with Recruitment Coordinator regarding requirements within your area of responsibility. Confidently taking lead in safeguarding concerns and liaise with the appropriate representatives to ensure a safe and thorough approach. Attending weekly ‘in office’ days with Service Managers to ensure a robust and clear approach to operational management. Submitting comprehensive performance reports detailing your team's performance. Taking lead in the interviewing and recruitment of Service Managers and other staff where required. Attending networking events where required. Dealing with any pay queries relating to the field staff and line management responsibilities. Proactively rectifying any invoice queries from unpaid carers. Completing monthly themed audits of sector We’re looking for a Senior Care Service Manager with: The willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care within three months. Funded by the organisation. Care Certificate and knowledge of CQC regulations and Health Care Act Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions. Excellent verbal and written communication skills. Good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Experience of participating in or leading formal processes, e.g. disciplinary or absence management processes. Knowledge of safeguarding protocols and experience of handling safeguarding concerns. Full UK driver’s licence with use of a roadworthy car with business insurance Willingness to travel throughout Surrey. Participation in safer recruitment checks involving past employers and the Disclosure and Barring Service. To apply for this role as Senior Care Service Manager, please click apply online and upload an updated copy of your CV.Note: The job title of ‘Senior’ relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.