Introduction As someone who is already part of the team you know we support you to shape the future, win as a team and grow with us, and we are delighted you have decided to continue your career journey with RSA. We have an opportunity for a E Trade Assistant Underwriter to join our team on a hybrid basis. Your Role In this role, you will be responsible for resolving issues and enabling brokers to complete their transactions online for e-traded products, handling web chat and phone channels for quotes, renewals, Mid term Changes, and general product queries. You will be dedicated to driving a better customer experience, aiming for first contact resolution whenever possible, and guiding customer interactions in a friendly, empathetic, and efficient manner. You will manage inbound interactions with brokers in line with your underwriting license and operational service agreements, working closely with your Technical Coach to consult on complex or non-standard risks outside your underwriting authority. You will actively encourage and support brokers in utilizing e-channels and e-products, while redirecting them to the most appropriate resources to ensure operational efficiency and maximize the customer experience. As part of a high-performing team, you will contribute to fostering a culture of performance and pace, focused on enhancing customer experiences and delivering financial results. You will also highlight any offshore quality issues, resolving or escalating them as necessary to maintain consistent standards and effective hand-offs. About You To be successful in the role of E-Trade Assistant Underwriter, it would be beneficial if you have some insurance experience in underwriting, claims, or broking, whether in personal or commercial insurance however this is not a necessity as full training will be provided. You will have the ability to build working relationships with insurance brokers and write profitable business, contributing to the growth of the account. What we offer you At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us. About Us We celebrate individuality and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.