Job Title: Inbound Collections Agent (Hybrid)
Salary: 22'010 (OTE £30-50k+)
Hours: 37.5 hours a week between 8am and 6pm
Location: Denton (Manchester)
Do you have contact centre experience in a targeted environment?
What is the role?
* Resolving low value outstanding parking charges from individuals
* Predominantly dealing with inbound calls with first call resolution
* Managing difficult conversations in a sensitive and professional manner
* Entering accurate records of customer interactions
* Following processes and guidelines to deliver great service
* Achieving personal and team targets in a contact center environment
* Delivering or developing your skills with multi-channel communication
* Day to day handling of multi channel communication
Is this you?
* Looking for that opportunity with an industry leading business to build a career
* A drive and self motivation
* Excellent telephone manner with the ability to positively resolve situations
* Keen to excel in a great work environment
* Confident in your ability to achieve realistic targets and benefit financially
* Strong work ethic and happy to work on your own initiative
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