We are recruiting for a Quality Manager to work for a global packaging company based in Evesham. This is a full time permanent position working Monday to Friday 8.30am - 5pm with a salary of approx £44,000 per annum plus excellent benefits!
As an experienced Quality Manager you will be managing and directing all all activities of the QA department to achieve all site quality needs in regard to internal quality and customer complaints. You will be responsible for ensuring compliance to all key site bodies, promoting quality internally and externally, and developing, improving, and maintaining standards and processes in the workplace. Your main responsibilities will include:
Manage, direct and support QA team members
Manage the active portfolio of current customer quality issues and complaints
Lead Quality Review Meetings with key Customers as required
Overall accountability for containment and control of Non-Conforming Product, Rework and Scrapping Authorization
Support the Systems Manager by ensuring compliance to the QMS System, and AIB and BRC Standards.
Collaborate with Customer Services to facilitate the registering of Customer Incidents in SFDC/KMS and engaging Operations in conducting Root Cause Analysis and implementation of Corrective and Preventive Actions for external quality issues.
Participate in Internal Audits as per Internal Audit schedule.
Assist Customer Services with Quality & Technical related enquiries / complaints
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