As a Team Leader at Venture Hotels, you will be responsible for leading by example and ensuring the team has everything they need to deliver exceptional customer experiences.
Our hotel company is undergoing a multi-year development plan to transform our properties into boutique design-led hotels, offering our guests a luxurious setting to unwind. As a Team Leader, you will be at the forefront of this transformation, helping to maintain high standards and ensure our customers receive a warm welcome.
Key Responsibilities:
* Provide customers with a memorable experience each time they visit
* Deputise for the management team and resolve any issues that arise in their absence
* Help organise and coordinate the team during a busy shift, ensuring everything runs smoothly
* Ensure the bar is always safe, legal, and clean, and any issues are dealt with promptly and safely
Requirements:
* A great eye for detail, ensuring every customer interaction is exceptional
* Be a role model to the team on providing great service and ensuring every customer receives a warm welcome
* An ability to think on your feet and adapt to whatever challenges arise during a busy shift
* A positive can-do attitude and be a real team player
We offer a competitive salary, tronc payments, and pension contribution, as well as opportunities for career development and advancement within our well-known brands. You will also receive a range of benefits, including:
* Discounts on food and drink at our brands
* Wage Stream access
* Retail discounts
* Employee assistance program