Applications are invited from qualified and experienced administration candidates to join our busy Administration Team. We currently have a vacancy for a full-time Administration Assistant within our Sunderland Talking Therapies Team, based at Monkwearmouth Hospital.
This is a very busy service, and the successful post holder will be a member of the admin team to support the clinical team in providing a comprehensive, high-quality administrative service at all times. The post holder must have proven administration experience, including facilitating excellent customer service, and be confident in dealing with service users face-to-face as well as on the telephone. You will undertake a variety of duties including:
1. Answering a busy telephone line
2. Reception duties
3. Dealing with day-to-day queries
4. Updating the patient information system
5. Sorting incoming/outgoing post
6. Completing work from a shared inbox/work tray
7. Other administration tasks under the direction of the Administration Team Lead
The successful candidate will be expected to cover receptions at Grange Park Clinic and Seaburn Lodge, both on the Monkwearmouth Site. They will also be expected to cover Rosewood Reception at Hopewood Park.
Candidates must be able to demonstrate proven admin experience within the last 12 months in the following skills that are required for this post:
1. Experience in a customer/patient-focused environment
2. Excellent communication and interpersonal skills
3. Fast, accurate typing/keyboard skills
4. A good understanding of inputting data to a database system
5. A good working knowledge of all Microsoft packages (Word/Excel/Office packages)
6. Good verbal and written communication skills
7. Ability to be self-directed, motivated, and contribute positively within a team
8. Well organised and structured
9. Flexibility in the role to meet the needs of the service
10. Ability to deal with possible exposure to highly distressing or highly emotional circumstances
11. Participation in all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification; otherwise, you will not be shortlisted.
We aim to attract and retain a diverse, talented, and committed workforce who are caring and compassionate, able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Advertising date: 16th January 2025
Closing date: 23rd January 2025
We welcome your application.
#J-18808-Ljbffr