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Customer Call Handler, Greater Manchester
Client:
Page Personnel
Location:
Greater Manchester, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
7324955118c7
Job Views:
86
Posted:
03.03.2025
Job Description:
* On-going temp role with the possibility of being perm
* Weekly pay and competitive hourly rate
About Our Client
Our client is a reputable organisation in the Not for Profit and Charities sector. With a team of over 1000 dedicated members, this company is committed to providing support and services to communities in Manchester. This role will be based in the Hulme office.
Job Responsibilities
* Liaising with a customer base via multi-channels, i.e telephone, emails and live chat.
* Support first contact resolution of queries including diagnosing and scheduling repairs. Support with rent, ASB, lettings and home ownership queries.
* Providing product and service information to customers.
* Updating information on CRM system.
* Handling and resolving customer complaints regarding products or services.
* Recording customer interactions and transactions accurately.
* Providing feedback on the efficiency of the customer service process.
* Ensuring customer satisfaction and providing professional customer support.
The Successful Applicant
To be successful in this role:
* Experience within a call handling role is essential.
* Excellent communication and interpersonal skills.
* Proficiency in relevant computer applications.
* The ability to handle stressful situations and remain calm under pressure.
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