Data Center Infrastructure Engineer, Data Center Operations
Job ID: 2870665 | Amazon Data Services Hong Kong Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key Job Responsibilities
1. Office hours duty in data center operations
2. Capacity landing and decommissioning according to process guideline
3. Rack cabling coordination and quality control
4. Innovate and contribute from day to day operation experiences to improve operation efficiency
5. Maintain proper media operations according to process guideline
6. Site management and maintain tidiness in operation areas
7. Incident first responder and hands on support
8. Assist Hardware Break-fix and troubleshooting according to process guideline
A Day in the Life
You will experience a typical day of DCO in Amazon with:
1. Take ownership of technical issues, utilizing cross-team collaboration when needed to drive resolution
2. Strive for operations excellence and innovate improvement ideas
3. Use ticket system to prioritize and track the installation, diagnosis, and hardware or network issues
4. Maintain service level agreements through the rapid response to emergency issues
Why You Will Love Working in an Amazon Data Center:
1. Diverse and inclusive culture
2. Professional development opportunity through hands-on training and learning on wide variety of systems, career advancement within AWS Data Center
3. Ability to have high degree of ownership to innovate and scale ideas across Amazon Data Centers world-wide
BASIC QUALIFICATIONS
* 1+ years of computer hardware troubleshooting and repair experience
* Degree / High Diploma or equivalent qualifications in Information Technology / Computer Science / Engineering or related disciplines
* Experience in network cabling including optical, sound understanding on incidents response and prioritization, experience in network cabling and implement innovative ideas to improve processes
PREFERRED QUALIFICATIONS
* 1+ years of data center experience
* Knowledge of network troubleshooting, fiber optics cabling standards, testing equipment and troubleshooting methodologies
* Able to communicate concisely with relevant context supported by data points
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Posted: February 18, 2025 (Updated 6 days ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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