Job summary This Senior Operations Manager will be responsible for the delivery of Urgent Community Response across Northern and Eastern Devon. Main duties of the job For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most. About us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities. Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey. Date posted 22 January 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 185-26249-9466 Job locations Royal Devon University Healthcare NHS Foundation Trust Exeter Devon EX2 5DW Job description Job responsibilities For more information on the Job Description and Responsibilities please click the link below. More detail about the role This high profile service which has developed and expanded significantly over the previous five years delivers short term crisis response activity in peoples homes. It is at the front line of driving the national agenda of avoiding unnecessary hospital admissions with high profile and demanding activity and performance targets that are scrutinised at a strategic level. This service has significant senior clinical leadership and interest from clinicians across the Trust. The existing skill mix of nurses, physiotherapists, occupational therapists, paramedics, support workers and coordinators has the potential for further development and expansion in partnership with other services. Collaborating with clinicians and coordinators will be crucial to bring success to the role. The focus for the role will be to ensure that there is equity of service across Northern and Eastern Devon, enhance integration of community based services with acute and primary care services including virtual ward and acute admission avoidance, ensuring consistent utilisation of the teams and to develop new pathways to maximise the opportunity of keeping people at home and avoiding unnecessary hospital attendances. The ideal candidate will have proven experience and an ability to work at this level. The successful candidate will be comfortable getting to grips with operational detail and problem solving at an operational and strategic level. The post holder will represent the RDUH at system wide meetings with the ICB and be responsible for driving the strategic development of the service. We encourage any interested applicants to make contact to discuss the role prior to application. Working Pattern: 37.5 hours per week Interview Date: 13 and 14 February 2025 For further information please initially contact: Lisa Deighton, Community Care Group Administrator at lisadeightonnhs.net to book a time with a manager to discuss the role. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you. Job description Job responsibilities For more information on the Job Description and Responsibilities please click the link below. More detail about the role This high profile service which has developed and expanded significantly over the previous five years delivers short term crisis response activity in peoples homes. It is at the front line of driving the national agenda of avoiding unnecessary hospital admissions with high profile and demanding activity and performance targets that are scrutinised at a strategic level. This service has significant senior clinical leadership and interest from clinicians across the Trust. The existing skill mix of nurses, physiotherapists, occupational therapists, paramedics, support workers and coordinators has the potential for further development and expansion in partnership with other services. Collaborating with clinicians and coordinators will be crucial to bring success to the role. The focus for the role will be to ensure that there is equity of service across Northern and Eastern Devon, enhance integration of community based services with acute and primary care services including virtual ward and acute admission avoidance, ensuring consistent utilisation of the teams and to develop new pathways to maximise the opportunity of keeping people at home and avoiding unnecessary hospital attendances. The ideal candidate will have proven experience and an ability to work at this level. The successful candidate will be comfortable getting to grips with operational detail and problem solving at an operational and strategic level. The post holder will represent the RDUH at system wide meetings with the ICB and be responsible for driving the strategic development of the service. We encourage any interested applicants to make contact to discuss the role prior to application. Working Pattern: 37.5 hours per week Interview Date: 13 and 14 February 2025 For further information please initially contact: Lisa Deighton, Community Care Group Administrator at lisadeightonnhs.net to book a time with a manager to discuss the role. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you. Person Specification General Requirements Essential See job description text above, and (where applicable) you can download a copy of the full job description Desirable See job description text above, and (where applicable) you can download a copy of the full job description Person Specification General Requirements Essential See job description text above, and (where applicable) you can download a copy of the full job description Desirable See job description text above, and (where applicable) you can download a copy of the full job description Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Devon University Healthcare NHS Foundation Trust Address Royal Devon University Healthcare NHS Foundation Trust Exeter Devon EX2 5DW Employer's website https://royaldevon.nhs.uk/ (Opens in a new tab)