Service Desk Engineer (Windows 11 Support) x 6
3 months
Umbrella
Onsite (Edinburgh)
Monday to Friday (Working hours are 1400 - 2200 with a 30-minute break)
Our client is looking to recruit a Service Desk Engineer Windows 11 Support on a 3-month contract. This is a contract role that is Inside IR35. As a Service Desk Engineer (Windows 11 Support) the successful candidates will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.
Role Overview:
* Key Responsibilities:
o Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
o Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
o Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
o Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
o Collaborate with other teams to implement and improve support processes and knowledge base resources.
o Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
* Required Skills and Experience:
o Proven experience in supporting Windows 11 in a service desk environment.
o Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
o Excellent customer communication and interpersonal skills.
o Strong problem-solving ability, with a methodical and patient approach to technical challenges.
o Familiarity with ITIL processes and service desk tools.
o Ability to work independently and as part of a team to deliver high-quality support.
* Preferred Qualifications:
o Relevant IT certifications (eg, Microsoft Certified: Windows Client, CompTIA A+).
o Experience with remote desktop tools and Scripting (eg, PowerShell) to automate tasks.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.