Job Description
Role Summary
We are seeking a skilled and experienced Warehouse Operations Manager to join our team at Smiths News. As a key member of our operations team, you will be responsible for ensuring the smooth running of our warehouse operation, with a focus on accuracy, efficiency, and productivity.
Main Responsibilities
1. Operational Support
o Assist the Deputy Depot Manager in overseeing daily operations and ensuring adherence to Standard Operating Procedures (SOPs) and efficient workflow.
o Monitor and track key performance indicators (KPIs) to identify areas for improvement.
o Collaborate with the team to resolve operational challenges and implement solutions.
o Obtain a forklift truck (FLT) licence and operate a forklift as part of warehouse duties.
2. Health & Safety
o Support the Deputy Depot Manager in maintaining a safe working environment by conducting regular safety audits and inspections.
o Ensure compliance with all Health & Safety regulations and company policies.
o Participate in safety training programs and promote a safety-first culture.
3. Team Management
o Assist in managing and motivating the warehouse operatives and contractors, ensuring effective communication and collaboration.
o Support in the recruitment, onboarding, and training of new team members.
o Provide guidance and support to warehouse operatives to enhance their performance and development.
4. Customer Service
o Support in resolving customer issues and complaints in a timely and professional manner.
Requirements
* Experience in logistics, distribution, or a related field.
* Good organisational and time management skills.
* Excellent communication and interpersonal skills.
* Ability to work under pressure and meet deadlines.
* Knowledge of Health & Safety regulations.
About Us
Smiths News is the UK's largest news wholesaler, serving 24,000 retailers every day of the year. We operate from 33 distribution centres and are committed to creating an inclusive and diverse workplace culture where everyone can thrive.