Title: HR Operations Lead (Generalist) - NESO
Location: Warwick, GB, CV34 6DA
Division: NESO Service Excellence & Employee Experience
Job Type:
Requisition Number: 63559
Department: HR
Job Function: Human Resources
About the role
National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.
NESO is creating a new in-house HR Operations team, and we are seeking an experienced Advisor with a passion for HR systems and process excellence to take a lead role, supporting the newly appointed HR Operations Manager.
The HR Operations team is responsible for delivering all HR operational processes and services including joiners, leavers, absence, benefits, and reward across the organisation.
This is an exciting time of transformation for our People team at NESO, and this role will be critical in supporting the implementation of our new HR system. This will involve helping to shape new improved ways of working and processes and supporting new team members as they are recruited.
The HR Operations team must deliver an exceptional employee experience through query resolution and delivery, as they will be the first point of contact for NESO colleagues with HR queries.
This role can accommodate hybrid working, but there will be an expectation to be onsite in Warwick 2-3 days a week, and once a month in Wokingham.
Key accountabilities
* Experienced HR Operations advisor who will support the manager and deliver HR operational services across NESO.
* Ensuring efficient, effective, and high-quality transactional activities are delivered across the employee lifecycle, including onboarding, offboarding, employee data management, reward, and benefits administration.
* Providing accurate and timely advice to our NESO colleagues via phone, email, and live chat, ensuring a positive employee experience.
* Supporting quality monitoring and coaching to continuously improve customer service.
* Ensuring data accuracy, compliance with GDPR, and robust reporting where required.
* Supporting the development of operating procedures and service standards to ensure high quality and consistent HR service delivery.
* Providing day-to-day coaching to HR Admin support team members to ensure they are fully competent on all end-to-end HR operations processes.
* Working effectively as part of a team, demonstrating initiative and proactively contributing ideas, views, and recommendations to implement process improvements.
* Able to work independently, taking ownership of initiatives and proactively driving them forward.
* Providing ideas for process and efficiency improvements to enhance the employee experience.
* Promoting fair and consistent treatment of employees by maintaining and updating policies, aligned with best practices and legal updates.
About you
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:
* Proven experience in a HR Operations Advisor role with strong proficiency in HR Information Systems.
* Strong experience providing advice and guidance across the full spectrum of HR operations.
* Experience of working with Trade Unions is desirable.
* Ability to generate and analyse HR data reports, manipulating via Excel where needed.
* Strong attention to detail, particularly in identifying potential risks.
* Strong communication skills (written and verbal), with the ability to influence and manage stakeholder expectations.
* Exceptional organisational skills and the ability to manage multiple changing priorities in a fast-paced environment.
* A customer-centric mindset with a passion for creating a positive employee experience.
* Works effectively with 3rd Party providers to ensure seamless service.
About what you'll get
A competitive salary between £50,000 - £55,000pa– dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
About the National Energy System Operator (NESO)
The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.
Join us and empower your potential, energise our team, and be part of something bigger.
About us
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.
NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users need.
More information
This role closes on 07/02/2025 at 23:59, however, we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation and welcome and encourage applicants with diverse experiences and backgrounds.
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