We manage more than 26,000 Council owned homes providing a huge range of housing and support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.
We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.
The Role: Housing Assistant, fixed term for 6 months.
You will be delivering a customer focussed housing management service which is effective, efficient, highly professional and meets the needs of the customers we serve. You will be responsible for delivering front line customer services to our tenants and stakeholders. Supporting Officers within the Housing Needs and Marketing Teams with the management of Newcastle Homes housing register, administrative tasks as well as working with partners to help create neighbourhoods where our customers are proud to call home.
The Person:
You will have a real appreciation and understanding of what excellent customer service looks and feels like. You will live and breathe our values (Proud, Fair and Ambitious) and display our CARE behaviours (Communication, Accountability, Respect, Empathy) on a day-to-day basis. You should have a passion for supporting customers and improving neighborhoods.
Although we would like you to have some knowledge and experience of social housing, what is more important is your drive and enthusiasm to support customers.
If you would like to have an informal discussion about the post, please contact Michelle Embleton at 07880305972 or email michelle.embleton@newcastle.gov.uk.
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