Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
Key Responsibilities
It is a fast-paced role, particularly during busy periods. Your day-to-day responsibilities will include:
* Offering exceptional customer service by showing empathy with product-related issues.
* Keeping customers informed about product repairs.
* Adhering to business systems and processes to minimize loss and protect profitability.
* Troubleshooting technical issues as a first point of resolution where possible.
* Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential Skills/Experience
* Good communication skills to engage with third-party suppliers and internal stakeholders.
* High level of product knowledge and expertise.
* Technical support experience.
Desirable Skills/Experience
* Experience in a customer-facing retail environment.
* Ability to troubleshoot product-related issues.
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise on electrical products sold in John Lewis. You will help resolve customer queries related to technical issues, using your expertise to diagnose and troubleshoot, and liaising with repairers and suppliers to ensure quick resolution of product issues.
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