Company Description
LOMA is a critical part of food safety and quality. Want to work for a company who protects the consumer whilst also having a highly commercial focus?
LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing equipment that ensures when products leave the factory they are contamination-free, to the quality intended, and safe for you as the consumer.
Our culture is hands-on. At LOMA Systems, every individual is encouraged to take the initiative to get things done, and you will have the opportunity to make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment. ITW lives by a philosophy of autonomy and a decentralized culture. This unique relationship means LOMA Systems can offer a personalized experience to each and every employee, whilst offering the career progression and stability that comes from working for a larger organization.
At LOMA and ITW, we leverage the 80:20 principle in everything we do. Although we are serious about what we want to achieve and are agile in our nature, our culture is friendly and positive. If you have a proactive approach and want to make an impact, we want to hear from you.
Job Description
Goal of position:
You will be responsible for scheduling a team of Field Service Engineers and providing quality advice where required. This role is critical in providing the high levels of service our customers expect and maximizing the efficiency of our service resources. To succeed in this role, you will need to develop and maintain a good relationship with both our customers and internal staff while working towards developing your technical skills on LOMA products.
Responsibilities:
* Manage the scheduling of engineers, taking into consideration business & customer priorities and contractual response times. This could include scheduling the engineers to fix breakdowns, upgrades, commission new machines, undertake preventative maintenance, and calibrations.
* As the focal point for breakdown situations, you will be required to monitor for trends and escalate where required to ensure customer satisfaction is maintained.
* You will be expected to maximize the benefit to the business and ensure effective utilization at all times.
* Handle customer queries in a fair and courteous manner.
* Complete all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
* Must be prepared to learn a diverse set of products and continually improve your product knowledge.
* Provide support via phone and email where required.
Qualifications
Essential:
* Experience in a customer service background.
* Good PC literacy.
* Good organization skills.
* Good methodical approach to problem-solving.
* Full current UK driving license.
Additional Information
What you can expect:
* Competitive Salary.
* Generous Company Pension.
* Discount Platform saving employees £000s per year.
* 25 Days Holiday per year.
* 1 Paid Charity Volunteering Day per year.
* Cycle to Work Scheme.
* Gym Discounts.
* Phone Discounts.
* Technology Savings.
* Eye Care Vouchers.
* Flu Jabs.
* Death in Service Benefit.
* Long Term Disability Benefit.
* Enhanced Sick Leave.
* Enhanced Parental Leave.
* Training & Development.
* Great Company Culture.
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