IT Support Engineer - 3 days work from home, 2 days in office
Competitive salary on offer with a 10% bonus
Our client, a leading IT Solutions provider with a strong UK and European presence, is looking for a skilled IT Support Engineer to join their team. This position requires a proactive, hands-on professional who combines technical expertise with exceptional interpersonal skills.
Key Qualifications:
* Strong knowledge with operating systems and networking technologies, including Windows, Microsoft 365, Exchange, Active Directory, Azure, Hyper-V, and VMware
* Strong experience in 2nd and 3rd Line Support, capable of resolving advanced technical issues and supporting escalated cases that require in-depth troubleshooting and analysis
* Strong telephony, communication, active listening, and customer care skills, along with the ability to empathise with clients and build rapport
* Skilled in gathering technical information, troubleshooting, and conducting technical discovery
* Experience with user and domain administration, as well as networking maintenance
* Familiarity with Autodesk software used in Architecture, Engineering, Construction, or Manufacturing (2D/3D) environments is advantageous
* Quick to learn new technologies, capable of handling multiple tasks, and able to adapt swiftly to changing demands
* Comfortable working autonomously while contributing to a collaborative team environment
What’s on Offer:
A competitive salary and benefits package, including a 10% annual bonus, structured talent processes, individual development plans, and an open-door culture that encourages team members to voice ideas and influence company direction.
If you are an IT Support Engineer who thrives in a client-oriented, collaborative setting and is ready to join an industry-leading team, we would love to discuss this exciting opportunity with you!