Closes in 4 days (Friday 31 January at 11:59pm)
The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. Kia Parts and Service Advisor Apprentices will obtain the knowledge, skills and behaviours needed to not only become an expert Kia Parts/Service Advisor but also ensure they have a successful career with Kia whilst maximising personal growth.
Hours Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).
40 hours a week
Duration: 1 year 3 months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experienced Kia Parts and Service teams.
Some of your day-to-day duties will include:
* Customer contact
* Taking customer bookings and scheduling services and repairs
* Communicating the customers' work and faults to the vehicle technicians
* Advice and guidance for vehicle care and warranty retention and warranty claim
* Sales/advice for accessories and modifications
* Collating information for CSI
Where you’ll work
DN15 8XF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Your training plan
The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:
* One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
* One workplace visit face-to-face with their dedicated Skills Coach
* One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
* One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Please note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme (if required).
More training information
* Level 3 Customer Service Specialist Apprenticeship Standard
Requirements
GCSE in:
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Customer care skills
* Creative
* Initiative
About this company
Join the family. Whether you're a petrol head looking for a career in fixing cars, a financial analyst who's fast with their figures or just someone who gets a kick out of seeing a customer walk away happy, there's a place for you in the RJTK Group. Together we are RJTK Automotive. This year, we celebrate 27 years since RJTK Automotive CEO, Robin Wilson, opened the door to his first Vauxhall dealership in Scunthorpe. Since then, we've opened 9 further successful dealerships and our RJTK family now consists of over 300 colleagues, working alongside manufacturer partners Vauxhall, Kia, Suzuki, Peugeot, KGM, Omoda and Maxus. Our dealerships span the majority of Lincolnshire, North Lincolnshire and even Lancashire. We've built a trustworthy reputation and won plenty of awards along the way, too.
* A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.
* By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.
The contact for this apprenticeship is:
Jose Faria
01923 630800
The reference code for this apprenticeship is VAC1000291413.
Apply now
Closes in 4 days (Friday 31 January at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
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