We don’t just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment. As an organisation we strive to reflect the communities we serve and continue to develop diversity throughout our workforce. We welcome applications from all backgrounds regardless of race, sexual orientation, or religion.
This a great opportunity to join our Customers and Engagement team. Working closely with your colleagues, you will provide a high level of service across the Area.
You will be enthusiastic and motivated, someone passionate about making a difference. Your role will be vital to protecting the Area's reputation and delivering exceptional service through coordinating effective responses to enquiries and information requests.
Working out of a shared mailbox, the role will include:
• Managing and responding to enquiries and requests for information.
• Providing advice to internal teams to help them understand their role in the processes above.
• Ensuring our responses are accurate, meeting legislative standards.
• Understanding and applying relevant exemptions in response to requests for information.
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training, and alternative working arrangements will be available to support you with your incident role.
The team
The Customers and Engagement team are a busy team that work with others to deliver excellent customer service in the Lincolnshire and Northamptonshire Area. We are the corner stone of the area, supporting the business by managing our relationship with communities, MPs and the general public. We manage a diverse range of requests from active and informed customers and are essential to business delivery by providing support and guidance to our area teams and ALT.
Experience/skills required
• Organised, self-motivated and capable of prioritising busy workloads effectively.
• A keen eye for detail and accuracy, with the ability to analyse and present information to a range of audiences.
• Able to work effectively and build strong relationships internally and externally with a range of partners and stakeholders to help us deliver great service.
• Aptitude to work under your own initiative and as part of a team to achieve planned outcomes.
• An understanding of, or willingness to learn about, the Freedom of Information Act and Environmental Information Regulations.
• Good experience of Microsoft Office suite.
• Flexible and adaptable with positive attitude and willing to contribute to a diverse and inclusive work culture.