The following are the core responsibilities. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Patient Services: Oversight and co-ordination of patient services, ensuring commitment of quality care to improve health and wellbeing of registered patients. Ensure that the Practice complies with NHS contractual obligations in relation to patient care. Collaborative work with the broader NHS and local community. Ensure reception and administration teams are appropriately trained to manage patient inquiries and appointments through care navigation. Oversee appointment system and track capacity and demand as needed. Maintain Registration Policies and monitor patient turnover, marketing the practice appropriately. Manage any complaints and queries, ensuring they are fully investigated and responded to in line with NHS standards. Ensure all complaints are recorded for reference and reporting. Monitor and report trends or concerns. Responsible for managing all public information such as patient leaflets, newsletter, Facebook page and website content. Be champion for all patients. Oversee delivery of patient services / contracts supported by the nursing and administrative leads (core GMS, QOF, enhanced services, PCN). Strategic management and planning:Keep abreast of current affairs and identify potential threats and opportunities.Monitor and evaluate performance of the practice team against objectives; identify and manage change.Prepare and annually update the practice business plan and philosophy and oversee the implementation of the aims and objectives. Ensure the practice maintains standards required by the CQC. Lead change and overseeing the coordination of continued quality improvement initiatives within the practice, with a strong focus on clinical outcomes including health promotion, prevention of disease and compliance with guidelines. Finance: Manage the financial elements of the practice, including budgets, bank accounts and accounting systems, seeking to manage cashflow and expenditure effectively and efficiently in accordance with the wishes of the partners. Maintain an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented and dealing proactively with accounting queries as they arise Brief partners on all financial matters, including forecasting Manage and overseeing the processing of partners drawings, PAYE and pensions for practice staff Ensure receipt of enhanced services payments and access to other additional income as and when it becomes available. Ensure the practice has appropriate insurance cover. Manage the procurement of practice equipment, supplies and services Human Resource: Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Functional management of all clinical and administrative staff Direct line management of the following staff: practice administrator reception manager, dispensing manager, secretarial manager, practice nurses, salaried GPs, care coordinators and other associated PCN ARRS staff. Manage the recruitment and training of new staff, retention of staff; developing, implementing and embedding an effective succession plan. Establish, review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed, and that all pre-employment checks, including DBS checks, are carried out robustly and updated as necessary. Develop, implement and embed an effective staff appraisal process, with a focus on continued personal development and quality improvement. Implement effective systems for the resolution of disciplinary and grievance issues. Maintain an effective overview of, and ensure compliance with HR legislation Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Coordinate the planning of rotas and effectively dealing with staff absences to ensure business continuity. Premises and Health & Safety: Manage the premises including Health and Safety aspects, ensuring compliance with health and safety legislation including risk assessments and compliance with mandatory training Manage contracted services Oversee building maintenance and repairs Handle all maintenance contracts for cleaning, gardening, waste removal etc. Maintain building security and systems. Review and organise policies, procedures and risk assessments. Maintain all required insurance for buildings, staff and third parties Investigate all accidents and incidents and make necessary reports. Overall responsibility for infection control policy Communication and engagement: Develop, implement and embed an effective communication strategy (internal and external). Oversee the publishing communications for internal and external use. Oversee the maintenance of the practice and NHS choices websites Liaise at external meetings as required Liaise with the Patient Participation Group Manage the practice IT system, delegating staff to act as administrators. Ensure compliance with IT security and information governance. Manage the telephone system. In addition to the primary responsibilities, the post holder may be requested to: Deputise for the partners at internal and external meetings. Act as the primary point of contact for NHS(E), ICB, community services, and other external stakeholders.Partake in audits as required.