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Quintain Overview:
Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europe's largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.
This world-famous north west London neighbourhood will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027. Our team already has over 3,650 exceptional Build to Rent homes within its portfolio across ten unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.
At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.
Job Purpose:
To collaborate with the Maintenance Manager in providing a best-in-class building and maintenance management service for the Residential developments. To manage and co-ordinate the workload of the Maintenance department in delivering the highest quality of customer service whilst ensuring the landlord's assets are maintained in the most cost-effective and efficient manner. Exercising day-to-day control of budgets and departmental work processes and strategy to ensure the department operations are executed as instructed by the company.
Key Accountabilities:
1. Working closely with the Maintenance Manager, ensure full co-ordination of works and activities required in the department are executed in an efficient and consistent manner.
2. Responsible for managing and continuously improving processes in relation to key areas of works as required by the department.
3. Ensuring the highest possible levels of customer service are consistently delivered to both internal and external customers.
4. Ensuring that the tech/software systems that have been selected to aid with the department activities are fully utilised.
5. Manage maintenance resources across in apartment and in the landlord areas in order to ensure the entire building's maintenance needs are fulfilled.
6. Responsible for the end-to-end management of the defects process for both during the defects liability period and any latent defects that emerge.
7. Ensure regular communications and meetings are held with other departments as required.
8. Support the Maintenance Manager in ensuring all works are completed within the departmental budgets.
9. Work with and support the Maintenance Manager with the department procurement processes and inventory storage and management.
10. When required, to lead and cover the Maintenance department from time to time in the absence of the Maintenance Manager.
11. Provide relevant reporting as required, review data regularly and propose informed changes to drive departmental/team efficiencies.
General Accountabilities:
1. Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager.
2. Participate in the full year and half-year Performance Development Review process.
3. At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date.
4. Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud.
5. Work within the Company's policies and procedures, governance framework and standards.
6. Remain knowledgeable about Group activities and act as a positive ambassador for the Company at all times.
7. Use materials and resources effectively and efficiently to minimise waste.
Qualifications/Experience/Skills:
1. IT literate with excellent knowledge of MS Office and associated software packages.
2. Resilient and able to work in a high pressured environment.
3. Proven track record of implementation and execution of standard operating procedures.
4. Highly strategic with a proven track record within the Maintenance field.
5. Excellent verbal, written and organisational skills.
6. Excellent customer service capabilities.
7. Proven experience in relevant Building Services roles along with technical, hands-on experience.
8. Good knowledge and understanding of managing contractors and facilities/maintenance related management contracts.
9. Enthusiastic, motivated and a self-starter.
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