As an IT Support Engineer, you will provide escalation support for the Service Desk, guide the team, develop automation solutions, and manage small to medium-scale projects. Responsibilities include supporting users across multiple locations, resolving problems collaboratively, and documenting recurring issues.
Simply Business is a digital insurance brokerage that specializes in protecting the businesses our customers are working hard to build. We simplify the insurance-buying process for small businesses by blending technology, data, and insurance knowledge.
Here's what you'll be doing:
* Serve as an escalation point for the Service Desk
* Provide guidance and mentorship to the Service Desk team
* Help us reach the next level
* Automate manual processes
* Support our user base across our Northampton office, as well as remote support for our Boston (US) and London offices and our Polish remote colleagues
* Build self-service solutions to empower the business
* Manage small to medium scale projects, including stakeholder expectations
* Own problem records and collaborate with other teams to resolve issues
* Develop documentation for recurring issues and provide feedback to the Service Desk
We're looking for someone who is:
* Experienced in the administration of Google Workspace
* Experienced in the administration and maintenance of Microsoft Intune
* Experienced in deploying, supporting, and managing Apple MacBooks using Jamf MDM
* Experienced in deploying, supporting, and managing Dell laptops running Windows 10
* Familiar with service management and project management tools (Fresh Service, Jira, etc.)
A few more details about the role:
* Hands-on experience with identity management platforms (Jumpcloud, Okta, etc.)
* Experience supporting a complex AV environment
* Proven experience in developing automation across business processes
* Experience scripting in Ruby, Python, PowerShell, or Go
How to Apply:
All steps of the process must be carefully followed so that the hiring manager can review your application and YUPRO Placement can advocate for you and provide support.
Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested.
Step 2: Check your inbox for an email with the subject line “Your YUPRO Placement Application: Next Steps,” navigate to the link provided, and submit your application according to the email directions.
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