Job Title: Service Manager - Hinckley Hours of Work : 37.5 hours per week Hourly Rate : £28,000 to £32,000 per annum (Dependent on experience) Reporting to : Area Registered Manager Location : Hinckley We are looking to recruit two service managers to support in managing our services in Hinckley The post is for a team manager on a salary of £28-32k, ideally a driver due to the nature of the role and occasional visits to the registered locations. The role will be to support our people we support to live in the community across a cluster of single occupancy supported living services. The people we support in the majority have a diagnosis of a Learning Disability and have complex health needs and behaviours that challenge. You will have Team Leaders within the leadership structure to support with the day-to-day operations of the services including rota management, ensuring staff are trained, compliance with CQC standards, lead reviews and update support plans, PBS plans, liaise with family, and professionals, regular visits to the home of the people we support, coaching and mentoring your team to achieve outcomes and high standards of care. The Manager would be expected to take part in a Leicester location on call service, approx. one week a month basis. the successful candidate will be paid an on-call premium for this. As a service manager at Aspirations Care you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through. demonstrating excellent support to those we support, and you will help the Registered Area Manager to coach, support and manage staff teams effectively. You will work 4 days off shift. and work 1 day on shift. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota basis, including nights, weekends, and Bank Holidays. Main Duties & Responsibilities You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. Alongside the Registered Area Manager, you are responsible and accountable for monitoring, maintaining, and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. As a senior member of the team, you will always promote and lead good practice, doing all you can to make sure that the people we support, and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model. As Cluster Team Manager, you will: • Have experience in supporting adults with complex learning disabilities • Have experience with Autism and Positive Behaviour Plans • Have good IT skills and experience of maintaining records to be successful in this role • You will hold a Level 5 Diploma in Leadership & Management for Adult Care (or an acceptable equivalent), OR can achieve this within 18 months of appointment Leadership of Services Delivery You will support to deliver services that provide the best life possible for people with learning disabilities with your support team: • Provide lead practitioner expertise and lead the support worker team on a day-to-day basis for the designated services (s) or activity and be responsible for ensuring that high standards of care and support are always maintained and that the designated services continuously improve and develop. Overall accountability for this sits with the Registered Area manager or Regional Operations Director. • Deliver and demonstrate best outcomes to all people supported by Aspirations Care and ensure that the people we support are involved in shaping these using the principles of co- production • Working with your team to ensure that the people we are supporting have accurate detailed and person-centred support plans, one-page profiles and person-centred reviews. • On behalf of the Registered Area Manager lead on ensuring a flexible and person-centred Rota is in place at all times for the service that is designed and developed to meet the needs and wishes of the people we support and ensure that the support team have adequate notice of their roster pattern • Under the direction of the Registered Area manager, co-ordinate all matters relating to medication, ensuring all procedures are rigorously followed and all support staff are appropriately trained • Conduct supervisions and performance appraisals with your team as designated by the Registered Area Manager, in line with organisational policy, complete individual learning and development plans which address training needs and support continued professional development in conjunction with the Learning and Development team • Support the Registered Area Manager to create a reflective culture of open communication and feedback within your team, facilitating constructive team meetings, ensuring the team adhere to team decisions and are focused on outcomes for the people we support and that there is a record of such meetings • Support the Registered Area manager to increase and sustain the level of employee engagement and encourage your team to take accountability and make decisions on routine matters • Support the Registered Area Manager to ensure that the necessary risk assessments for the people we support, and your team are in place at all times, and implemented to a high standard • Work in partnership with social workers, families, advocates and other providers to ensure that the support is provided in a collaborative way with the person we support at the centre Aspirations Benefits Package 2 x salary life cover (up to individual state pension age) Access to Aspirations Perks our exclusive discount scheme with fantastic discounts in supermarkets and high street retail stores. Smart Health App – health and wellbeing service with 24/7 GP access for you and your family Optional overtime to increase your income with flexible working. DBS paid for by Aspirations. Refer a friend scheme with a financial reward of £500 Employee Assistance Programme available 24/7 for advice and guidance for you and your family CPD Accredited induction Ongoing training & development including Care Certificate, apprenticeship opportunities and specialist learning. Support with career progression and professional development. Paid 28 days annual leave inclusive of bank holidays. Pension Scheme with NEST AC1