IT Critical Situation Manager/Incident Manager
18 month PAYE contract
Fully remote available/or Hybrid (Reading/London)
Working for one of the largest tech companies in the world, this role will require someone to be able to handle critical situations covering multiple technologies, ensuring customer needs are met by managing resources and communication effectively.
You will be working with a global team providing 24x7 coverage to clients globally, including weekends and public holidays. As such, the working pattern is as follows: Working Hours: Tuesday to Saturday, 08:30 - 17:00.
The role can be fully remote (UK BASED CANDIDATES ONLY), or for those who prefer to be in the office, this role can be hybrid.
Responsibilities:
* Manage escalations for high-priority customers.
* Provide timely, reliable responses to complex customer issues.
* Mentor teams on the CritSit process.
* Drive resolution by interfacing with various departments and internal groups.
Requirements:
* Strong written and verbal communication skills.
* 3-5 years of customer-oriented experience.
* Ability to work weekends and public holidays.
* Passion for enhancing customer experiences.
* Excellent negotiation and problem-solving skills.
* Exceptional organizational skills.
* Ability to influence and lead actions across the organization.
* Broad knowledge of all Microsoft technologies in the 365 tech stack.
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