Job summary Receptionist required for A&E at the William Harvey Hospital on a permanent basis. The role is responsible for providing an efficient andstreamlined administrative management service to patientsand customers of East Kent Hospitals University FoundationTrust. The post holder will support the delivery of National andTrust targets therefore, it is essential that accurate and timelydata entry is performed. The post holder will be required tooffer very high customer service skills for both internal andexternal staff and patients. The post holder will be required tohave their own transport to allow working across two sites.This Post ensures patients are booked into the EmergencyDepartment 24/7 365 days a year. Previous applicants need not apply Main duties of the job To provide an efficient and comprehensive administration and reception service. To be an initial point of contact within the department providing appropriate responses and onward directions to all callers in a courteous manner. Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures. Book in and direct all patients who attend the department. Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the A&E Department, ensure the correct doctor tracking code is used (including Locum doctors with a unique code) and that each patient has a D1S tracking step. Upon discharge ensure all patients have been correctly admitted, discharged or transferred appropriately. Assist the Nurse in Charge in the discharge process of patients. To arrange the most appropriate transport for discharge / transfer and follow up clinics. To undertake any clerical duties as deemed necessary. About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. If you are passionate about people, you're the perfect fit for us as a health professional. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. In return, we promise to give you all the opportunities and development we can, so you can enjoy a great career with us. We also offer a great reward package with fantastic discounts to enjoy whatever you are doing in your time off. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. Date posted 21 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 344-1554WHH Job locations William Harvey Hospital Ashford TN24 0LZ Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Person Specification Qualifications and training Essential GCSE or equivalent in English and Maths Basic computer skills including Windows packages Desirable NHS Medicalterminology understanding Personal/professional attributes Essential Previous experience customer service/Receptionist/ Office Desirable Customer Service Course NHS experience To contribute to the improvement of the quality of service provided Skills and experience Essential Good verbal and written communication skills Key board skills Ability to remain focused on task in hand Desirable Demonstrate ability to work within the needs of a changing service Governance Essential Upholds and models the Trust values Person Specification Qualifications and training Essential GCSE or equivalent in English and Maths Basic computer skills including Windows packages Desirable NHS Medicalterminology understanding Personal/professional attributes Essential Previous experience customer service/Receptionist/ Office Desirable Customer Service Course NHS experience To contribute to the improvement of the quality of service provided Skills and experience Essential Good verbal and written communication skills Key board skills Ability to remain focused on task in hand Desirable Demonstrate ability to work within the needs of a changing service Governance Essential Upholds and models the Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Kent Hospitals University NHS Foundation Trust Address William Harvey Hospital Ashford TN24 0LZ Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)